Q & A
- Where are we ?- Hong Kong.
- Where we ship from ? – Hong Kong, China, Taiwan
- Is there Local Pick-Up ?- For customers who want to collect on their own, we offer trading in Wan Chai MTR Station
- What Payment Method is Accepted ?- Credit Card, Google Pay
Shipping
- We ship with tracking number normally unless stated.
- We normally ship within 48 hours.( except holiday )
- All Shipping times is based on our experiences. If you find out the time takes too long, we will file a request to Post Office for you.
- NO refund will be made due to shipping delay. We are not Post Office nor CUSTOM, so we cannot control shipping time.
- NO refund will be made until Post Office official reply that the package is lost.
Return Policy
- If item is broken when you receive it, please take a photo and we will refund you items prices and all shipping fee ( Partal Shipping fee if multiple items )
- If you find out items missing, please take photo of the packages and items and send to us. We use two persons to double check our packages and it shouldn’t missed anything.
- ONLY items prices will be refunded ( NO SHIPPING FEE will be refund ) if the package is bound back from receiver country by any reason( e.g. custom, wrong address, unclaimed package, no receiver ). Please make sure your country is allowed such items and address is correct .
- If item is bound back due to incomplete / wrong address / receiver not claim / receiver not willing to pay tax, we will minus the return shipping fee from buyer item price.
- If you don’t like the item due to any reason, please mail it back with trackable mail method. ONLY items prices will be refunded ( NO SHIPPING FEE will be refund ).
Return Policy
Please Email us to sales@royaltigergear.com